Draft for review, not legal advice. Items in [brackets] are not yet decided by the business.
Applies to truetechps.com and the online shop. We follow British Columbia's Personal Information Protection Act (PIPA) and, for federal matters, PIPEDA.
What we collect
Name, email, phone, shipping and billing address, order details, and anything you send us by message or email. We also collect basic site usage data (pages viewed, device type) through our website platform.
Why
To process and ship orders, answer your questions, keep records for tax and warranty, and prevent fraud. We do not sell your personal information.
Who sees it
Our website and payment processor, our shipping provider and the carriers it uses so your order can be delivered, and tax or legal authorities when required by law. Some of these providers store data outside Canada, including in the United States. [Confirm payment provider name.]
Card details
We never see or store your full card number. The payment provider handles it.
Marketing
We only email you offers if you ask us to. You can unsubscribe at any time.
Keeping data
We keep order records for [7] years for tax purposes, then delete them.
Your rights
You can ask to see, correct, or delete your personal information, or withdraw consent, by contacting us. We will respond within 30 days.
Cookies
The site uses cookies to run the cart and checkout and to measure traffic.
Questions or complaints
[New email address], 778-694-5881, or write to us at 663 Sarcee St., Kamloops BC. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.
Last updated: [date].